Device Security Simplified

Your expensive smart devices enable you to communicate, connect, transact and carry on with your days. We help keep the personal information and confidential data stored on your devices safe and protect against accidental and liquid damage.

What's Included

Single number assistance

Just call CPP India customer care at 1860-258-3030 (Monday - Sunday, 11am to 9pm) for assistance related to your FoneSafe Classic benefits.

Avast Mobile Security (for Smartphone and Tablets only)

Avast Mobile Security is built to protect you in the online world. We want you to enjoy life hassle-free - so, explore the internet, enjoy online shopping, connect with friends and family and let Avast Mobile Security keep you protected.

Gaana Plus (Music Subscription)

Get a 12 months subscription to Gaana Plus and listen to your favourite music Ad free on your favourite device.

PlayboxTV Subscription

CPP FoneSafe Classic comes comes with annual PlayboxTV subscription plan which gives you access to premium content from Sony LIV, Sheramoo, Waves OTT, FanCode, KUTINGG and Chana Jor. Watch shows, originals, sports, news with multi-screen on all platforms. Available on all devices.

Temporary smartphone replacement service

In case your smartphone is stolen, FoneSafe Plus delivers a temporary smartphone at your doorstep in select cities across India (up to a maximum period of 7 days). Just call our call-centre and place a request.

PAN replacement

Getting your lost or stolen PAN card replaced can be a stressful process with all the paperwork and documentation. We facilitate the entire process by advising you on the documentation and get your PAN card replaced free of cost.

Protection against accidental or liquid damage

As a FoneSafe Classic subscriber, you will be enrolled into a complimentary add-on benefit of All Risk Protection under the group policy taken by us. This ensures that your smartphone or tablet is protected against loss due to accidental damage (including liquid damage) for up to the purchase price of your device. Your protection starts from the date of purchase of your device and is valid for 12 month.

You will be enrolled into the complimentary equipment damage protection benefit within seven (7) days of your membership start date. All risk cover is provided by an Indian General Insurance Company registered with IRDAI under the group insurance policy for CPP India members. Please refer to group policy Terms & Conditions for more details. This Complimentary Insurance cover is being offered at the sole discretion of CPP India only for its FoneSafe customers.

Get the secure advantage

CPP Asset Secure offers extended warranty for your valued appliances along with benefits to keep you secured and entertained.

What's Included

Extended Warranty

CPP Asset Secure provides extended warranty for 12/24/36 months post the expiry of manufacturer’s warranty. Includes coverage (as covered in manufacturer warranty) for repairs/replacement costs up to the invoice value via nationwide service repair network with 400+ service center tie-ups.

Single Call Card Blocking

Block all your valuable credit, debit, ATM cards of all banks by calling CPP India toll-free 24-hour helpline (1800-419-4000).

Multi-Lingual Feature-Related Assistance Helpline

Get exclusive access to a dedicated helpline in multiple languages. The CPP Asset Secure helpline helps

you understand features for a range of products in your home.

Preventive Maintenance Service

CPP Asset Secure comes with a one-time free preventive maintenance service for your purchased appliance. This includes appliance cleaning and functional checking. You can avail this service by calling CPP India helpline number.

F-Secure Internet Security (for laptop/PC)

Get F-Secure Internet Security, a powerful anti-virus that protects your laptop/PC against malware, hackers and enables secure net banking through its Banking Protection feature. What’s more, its Parental Control feature creates a safe surfing environment for children.

PlayboxTV Subscription

CPP Asset Secure comes with annual PlayboxTV subscription plan which gives you access to premium content from Sony LIV, Sheramoo, Waves OTT, FanCode, KUTINGG and Chana Jor. Watch shows, originals, sports, news with multi-screen on all platforms. Available on all devices.

Ready to reach out?

CPP Asset Secure customers – please call 1860-258-3030 (11am – 9pm, Monday – Sunday) for any queries.

Or use our online contact form.

Your appliances are in safe hands

At CPP India, we believe in adding a smile to your face. That’s why we have a unique protection service that provides you with a host of benefits along with Extended Warranty Services (EWS) for your valued home appliances. Here’s what’s on offer with the CPP Asset Care membership:

Say hello in multiple languages for any assistance

Get exclusive access to a dedicated Asset Care helpline in multiple languages to provide assistance for a range of products in your home.

Block all your cards. Just one number. One call.

Block all your valuable credit, debit, ATM cards of all banks by calling CPP India toll-free 24-hour helpline (1800-419-4000)

Preventive maintenance service

Asset Care comes with a one-time free preventive maintenance service for your purchased appliance. This includes appliance cleaning and functional checking.

F-secure your devices

F-Secure SAFE Device Security provides protection for your smartphone or tablets with features such as remote data lock and wipe, call & SMS Blocker, GPS tracking, parental control and banking protection.

Never get stuck-with roadside assistance services

Asset Care offers roadside assistance services for your car or bike, including services such as vehicle towing, flat tyre support, battery jump-start, fuel delivery, among others.

Wardwiz

WardWiz Internet Security (for laptop/PC) protects digital content in your device with real time protection against malware, hackers, identity theft, harmful and unsavoury websites.

ZEE5 All Access Annual Subscription

This product comes with a 12 month LIVE TV Subscription, which allows You to watch TV Shows, Originals, Movies, Music and News and much more, on a device of Your choice. This service is provided by ZEE.

Lights. Camera. Action.

Get a free 12-month subscription to Eros Now (Plus Pack) and watch your favourite movies, TV shows and listen to music on the device of your choice.

Go with the stream

Purchase TEEWE 2.0 HDMI Streaming Device at a special price of INR 999. The device allows you to convert your TV into a smart TV and stream entertainment from your smart devices.

Sit back and lounge

Enjoy two or four visits to airport lounges as part of Plaza Premium’s network of domestic and international lounges. Call CPP India helpline number to schedule your lounge visit at least 48 hours prior to your flight departure.

Be part of an inner circle

Enjoy exclusive rewards every time you dine at Taj Group hotels with the Taj Inner Circle Silver & Epicure Plus Membership.

5 star benefits

Get a pre-loaded Gift Card which you can use for spends at a Taj Group of Hotels domestic property.

Extended Warranty Services (EWS)

Extend the warranty of your home appliances for 12/24/36 months after manufacturer’s warranty has expired. This includes repairs or replacement costs up to the invoice value. We have nationwide tie-ups with 400+ service centres.

Card Protection Plan — Plans & Pricing

Card Protection is India's first comprehensive service to protect you in the event of card loss, theft, damage, or fraud. Simply make one phone call to our free 24-hour helpline from anywhere in the world and we will block all your lost cards.

What's Included

* You will be enrolled into the Group Fraud Protection cover under the Group Policy taken by CPP India from an Indian General Insurance Company registered with IRDAI (HDFC ERGO General Insurance Company Limited / ICICI Lombard General Insurance Company Ltd), only for its members, within seven (7) days of your membership start date.

Health Protection with Comprehensive Benefits

CPP Health Protekt offers teleconsultation with qualified doctors, entertainment subscriptions and complimentary insurance coverage for peace of mind.

What's Included

Single Call Card Blocking

No matter the time, destination or situation, we'll block your lost card in a jiffy. Just call - 1800 419 4000 (toll-free) or 6000 4000 (both numbers available 24X7) and leave the rest to us.

Teleconsultation with Doctor

This benefit offers on demand access to Qualified doctors with unlimited consultation. You also get clinical expertise via mobile app or phone.

PlayboxTV Subscription

CPP Health Protekt comes with annual PlayboxTV subscription plan which gives you access to premium content from Sony LIV, Sheramoo, Waves OTT, FanCode, KUTINGG and Chana Jor. Watch shows, originals, sports, news with multi-screen on all platforms. Available on all devices.

ZEE5 All Access Annual Subscription

CPP Health Protekt comes with a 12 month LIVE TV Subscription, which allows You to watch TV Shows, Originals, Movies, Music and News and much more, on a device of Your choice. This service is provided by ZEE.

Complimentary Insurance Cover

Complimentary Insurance Cover in case of Accidental death for up to INR 500,000 and Hospital cash benefit of up to INR 1,000 per day for a maximum of 30 days (subject to maximum of 5 days per hospitalization event and a deductible of 2 days per event).

You will be enrolled into the Complimentary Insurance cover benefit within seven (7) days of your membership start date. Complimentary Insurance cover is provided by an Indian General Insurance Company registered with IRDAI under the group insurance policy for CPP India members. Please refer to group policy Terms & Conditions, part of your welcome pack sent to you after your purchase of this product, for more details. This Complimentary Insurance cover is being offered at the sole discretion of CPP India only for its CPP Health Protekt customers.

Complete Health and Wellness Package

CPP Liv Plus provides comprehensive healthcare benefits including teleconsultation, cashless OPD, health check-up vouchers and specialist consultations along with entertainment and protection benefits.

What's Included

Teleconsultation with Doctor

This benefit offers access to qualified doctors with unlimited consultation during the membership period.

Online Pharmacy Voucher

As a part of this benefit, get online pharmacy vouchers of up to INR 500 along with the convenience of delivery of your medicines to your doorstep hassle free.

Health Checkup Voucher

As part of this benefit, you are eligible for health check-up voucher of 61 and 91 tests which include Complete Blood Count, Glucose (Fasting) and Liver Function Test. Reports will be available in Visits app.

Cashless OPD

Get Physical consultation across any doctor of your choice across hospital and clinics India.

Specialist Consultation

Get virtual ( Audio + Video ) consultations across top specialist doctor within minutes.

ZEE5 All Access Annual Subscription

CPP Liv Plus comes with a 12 month LIVE TV Subscription, which allows You to watch TV Shows, Originals, Movies, Music and News and much more, on a device of Your choice. This service is provided by ZEE.

Music Subscription

Get a 12-month subscription to Gaana Plus and listen to music on your favorite device.

PlayboxTV Subscription

CPP Liv Plus comes with annual PlayboxTV subscription plan which gives you access to premium content from Sony LIV, Sheramoo, Waves OTT, FanCode, KUTINGG and Chana Jor. Watch shows, originals, sports, news with multi-screen on all platforms. Available on all devices.

Preventive Maintenance Service

CPP Liv Plus comes with a one-time free preventive maintenance service for your existing appliances. This includes appliance cleaning and functional checking.

Complimentary Group Term Life Insurance

With CPP Liv Plus membership, you get complimentary term life insurance with critical illness rider up to INR 375,000 and secure future of your family in case of unforeseen circumstances.

You will be enrolled into the Complimentary Insurance Coverage benefit within (7) days of your membership start date. Term Life Insurance cover is provided by an Indian Life Insurance Company registered with IRDAI under the group insurance policy for CPP India member.

What does CPP India do with my personal information?

CPP India (“CPP”, “we”, “us”, “our”) is fully committed to ensuring the privacy of customer information. This privacy statement sets out the basis on which any personal data we collect from you, or that you provide to us, on the the website at www.cppindia.com (the “Site”). By providing personal data via the Site, you are accepting and consenting to the practices described in this statement.

We may collect and process the following data about you:

• Information you give us. This is information about you that you provide during your use of the Site. The information provided during your use of the Site will include your name, date of birth, email address, address and mobile number and other personal information relevant to provide the product or service. If you contact us, including regarding a problem with the Site, then we will keep a record of that correspondence.  The information you give us in such correspondence may include your name, phone number and email address.
• Information we collect about you. With regard to each of your visits to the Site we may automatically collect the following information:

– Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet and the type of device you are using to access the Site. – Information about your visit through the use of Google Analytics. Google Analytics will collect information about your online activity on the Site, such as the web pages you visit, the links you click and the searches you conduct on the Site.

How your personal data will be used

We use information collected about you on the Site in the following ways:

• Information you give to us. This information will be used to provide the product or service when you provide your information on the Site.
• Information we collect about you. We will use this information to:

– Administer the Site including troubleshooting, data analysis, system testing, research, statistical and survey purposes; – Improve the Site to ensure that content is presented in the most effective manner for you.

Your personal information will be shared with authorised third party service providers who perform services on our behalf (e.g. providing IT support and maintenance). These service providers may have access to personal information needed to perform their services, but are not permitted to share or to use this for any other purpose.

Does CPP India use cookies?

Cookies are used in order to better understand how applications work and to optimize online and mobile experiences. Cookies do this by allowing the party serving the cookie to analyse a website’s or mobile app’s performance, to remember user preferences, to recognize whether a computer or device (and probably its user) has visited a website previously and to serve personalised advertisements. We may collect this information across browsers or devices, but the interest-based advertising cookie is not associated with and does not contain personal information.

We use cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you use the Site and allows us to improve the Site.

When you use the Site we may store information about your session and assign you one or more cookies. Your browser will store these cookies in a small text file.

Permanent cookie files remain on your computer until you delete them manually using your browser settings. If you prefer, you can configure your computer to disable cookies or to selectively disable them for some sites. If you turn your cookies off, some of our services may not function properly.

The use of cookies by our partners, affiliates, tracking utility company, service providers is not covered by our privacy policy. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, service providers use session ID cookies to make it easier for you to navigate the Site.

How can you control the cookies we use?

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. You can usually activate these settings by clicking on the ‘Help’ menu in your browser. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Site. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.  Unless you have adjusted your browser setting so that it will refuse cookies, you may receive cookies as you use the Site. The cookies that will be issued will be applied in accordance with the terms of this cookies policy.

How do we protect your data?

We take data security very seriously and go to great lengths to ensure Your information is protected against unauthorised use of any kind. We have appropriate measures in place to safeguard the data We hold. We are continually reviewing and updating our security procedures as new technologies become available.

What are my rights?

Remember that you have a right to see all the personal information we hold about you and if found to be inaccurate or deficient shall be corrected or amended as feasible. To request a copy of all your personal information that we hold on file please contact our designated officer on 1800-419-4000. Please note that there may be a separate administration charge for this service.

If at any time you want to tell us about a problem, discrepancy or grievance regarding your personal data/information/details or the processing thereof, Please call our designated grievance officer on 1800-419-4000 (Toll-free) or you can also write to our grievance officer at:

CPP Assistance Services Private Limited

P O Box No 826, Kalkaji Post Office,

New Delhi – 110019

Or e-mail us at escalations@cppindia.com

Our grievance officer will do his best to expeditiously redress any issues/grievance that you may have within a period of thirty (30) days from the date of receiving your grievance.

Will there be changes to our Privacy Statement?

We may change this privacy statement from time-to-time by updating this page.  If there are substantive changes to this Privacy Statement it will be updated on this page and notified to you when you use the Site.

Any use by you of the website at www.cppindia.com (the “Site“) is conditional upon your acceptance of these Terms & Conditions, including our Privacy Statement. We reserve the right to amend these Terms & Conditions from time to time without notice and at our sole discretion. It is your responsibility periodically to review this page for updates to these Terms & Conditions, which shall come into effect once posted. Your continued use of the Site will be deemed acceptance of these Terms & Conditions, including our Privacy Statement.

If you do not accept these terms & conditions please leave the site now.

All references to ‘our’, ‘us’, ‘we’ or ‘CPP India' within these Terms & Conditions, including our Privacy Statement, are deemed to refer to CPP Assistance Services Private Limited whose corporate office address is at Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf Course Road, Sector – 42, Gurgaon – 122002, Haryana.

Rights

All rights in all material and content (including, but not limited to, text, images, web pages, sound, software (including, code, interface and website structure) and video and the look and feel, design and compilation thereof) at this Site are owned by us or our licensors. You agree that you are permitted to use this material and/or content only as set out in these Terms & Conditions or as otherwise expressly authorised in writing by us or our licensors and that you may not otherwise copy, reproduce, transmit, publicly perform, distribute, commercially exploit, adapt, translate, modify, bundle, merge, share or make available to any person, or create derivative works of such material or content.

Intellectual Property

We are the owner and/or authorised user of all trademarks, service marks, design marks, patents, copyrights, database rights and all other intellectual property appearing on or contained within the Site, unless otherwise indicated. Except as provided in these Terms & Conditions, use of the Site does not grant you any right, title, interest or license to any such intellectual property you may access on the Site. Except as provided in these Terms & Conditions, any use or reproduction of the intellectual property is prohibited.

No warranties

this site is provided “as is,” and your use thereof is at your own risk. we, our officers, directors, employees, agents and assigns, disclaim, to the fullest extent permitted by law, all express and implied warranties. we do not warrant that the site will be free from viruses, available or that the contents will be accurate or complete and we request that wherever possible, you verify data which is available on the website with an independent source. you acknowledge that the internet is not a completely secure medium and we make no warranties, express or implied, that any information or materials you post on or transmit through the site will be safe from unauthorized access or use. if you are dissatisfied with the site, your sole remedy is to discontinue using the site.

No liability

to the fullest extent permitted by law we, our officers, directors, employees, agents and assigns, hereby disclaim all liability for any loss, cost or damage (direct, indirect, consequential, or otherwise) suffered by you as a result of your use of the site or from any computer virus transmitted through the site, or other sites accessed from this site, whether such loss, cost or damage arises from our negligence or otherwise and even if we are expressly informed of the possibility of such loss or damage.

User Information

To use the Site, you will need to provide your name, email address, date of birth, address, mobile number and other personal information (such information is referred to hereinafter as “User Information”). Our information collection and use policies with respect to such User Information are set forth in the Site’s Privacy Statement, which Privacy Statement is incorporated into these Terms & Conditions by reference. You acknowledge and agree that you are solely responsible for the accuracy and content of the User Information.

Links from and to the Site

You acknowledge and agree that we have no responsibility for the information provided by Web sites to which you may link from this Site (“Linked Sites“). Links to Linked Sites do not constitute an endorsement by or association with us of such sites or the content, products, advertising or other materials presented on such sites. We have no control over these Linked Sites and do not edit or monitor them. You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage, loss or cost caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on such Linked Sites. No website may be linked to this website or its pages without our prior written consent.

Indemnity

You will indemnify us against any loss, damage or cost incurred by us arising out of your use of the Site, any of its services or any information accessible over or through the Site, including information obtained from linked sites, your submission or transmission of information or material on or through the Site or your violation of these Terms & Conditions or any other laws, regulations and rules. You will also indemnify against any claims that information or material which you have submitted to us is in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, breach of confidence, infringement of copyright or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters and that you will fully cooperate with us in any such defence.

Entire Agreement

These Terms & Conditions, including our Privacy Statement, constitutes the entire agreement between you and us in relation to its subject matter and supersedes any and all prior promises, representations, agreements, statements and understandings whatsoever between us. To the extent that software is available through the Site, such software may be subject to a license agreement that is distributed or included with such software and you agree to abide by the terms and conditions of any such license agreements. The failure by us to exercise or enforce any right or provision of the Terms & Conditions shall not constitute a waiver of such right or provision. If any provision of the Terms & Conditions is found by a court of competent jurisdiction to be unenforceable or invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision and the other provisions of the Terms & Conditions shall remain in full force and effect. We may cede assign or otherwise transfer our rights and obligations in terms of these standard terms and conditions to third parties.

Law and Jurisdiction

These Terms & Conditions, including the Privacy Statement and any matter relating to this Site, shall be governed by Indian law. All disputes/differences arising out of or in relation to these Terms & Conditions shall be referred to the exclusive jurisdiction of and settled only by the courts in Delhi.  Terms and all other communications will be issued in English.

All rights reserved.